Information we collect
Depending on how you use Deyram, information may include your name, contact details, address and service location, account and booking history, payment status, customer support messages, reviews, device and usage data, and provider verification documents.
How we use information
- Create, secure and support accounts.
- Match customers with providers and fulfil bookings, home services and product orders.
- Process payments, refunds, loyalty points and invoices.
- Verify partner applications, prevent misuse, resolve disputes and meet legal obligations.
- Improve the platform and, where permitted, send service or promotional communications.
Location and tracking
Location is used for address selection, service availability, dispatch and live tracking when a provider is travelling to a customer. Tracking for a booking is associated with that booking and is not a replacement for your saved profile address.
Sharing
We do not sell personal information. We share only what is needed with the relevant customer or provider, payment and technology service providers, and authorities when legally required or necessary to protect users and the platform.
Retention and security
We use reasonable safeguards and retain information for account, booking, financial, safety and legal purposes for an appropriate period. No internet transmission or storage can be guaranteed completely secure.
Your choices and requests
You may update account information, manage promotional messages and request access or deletion through available account controls or by contacting info@deyram.ae. We may need to retain records required by law or for legitimate dispute and accounting purposes.
Changes and contact
We may update this policy by publishing a revised version. For privacy questions, contact Deyram Support.