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Deyram · Help and information

Frequently Asked Questions

Updated October 2026
On this page

For customers

How do I book?

Choose a salon or freelancer, select a service and available time, confirm your details and complete checkout in the customer app.

Can I track a home service?

When the provider marks the booking as on the way and shares location, open the booking details to see the live trip for that booking.

How are cancellation refunds calculated?

Refund percentages depend on whether the provider is a salon or freelancer and the time remaining. Review the current Cancellation Policy.

For salon partners

How do I join Deyram?

Apply at Provider Registration and provide a valid trade licence and requested onboarding documents.

Can I pause availability?

Use the provider app or website controls to update availability and avoid accepting appointments you cannot fulfil.

For freelancers

How do I join as an independent professional?

Choose Freelancer in the provider registration flow and submit the requested identity, licence and service details.

Where can I manage bookings?

Use the provider app or website to manage your calendar, services, bookings, customer communication and invoices.

Need more help?

Email info@deyram.ae with your booking or account details.