Customer cancellation and refunds
| Provider type | Time before appointment | Refund |
|---|---|---|
| Salon (including its home services) | 6 hours or more | 100% |
| Salon (including its home services) | 4 hours to less than 6 hours | 60% |
| Salon (including its home services) | Less than 4 hours | 0% |
| Freelancer | 10 hours or more | 50% |
| Freelancer | 3 hours to less than 10 hours | 30% |
| Freelancer | Less than 3 hours | 0% |
Any amount withheld for a late customer cancellation is split according to the provider share setting (50% by default; provider-specific rates may differ). The remainder goes to Deyram.
Product order cancellations
Product orders can be cancelled without a fee within 6 hours of placing the order. After that, a late-cancellation fee of 50% applies to the refundable amount after the Deyram fee is excluded.
Provider cancellation
A provider can cancel without penalty during the first 1 hour after booking creation. After the grace period, the penalty applies when the appointment is within 24 hours (or during that period after a product order is placed). The customer receives 3% compensation and a separate 3% provider penalty applies. Both percentages use the provider service or product amount, excluding Deyram fees, home-service/delivery fees and tax.